Last updated: July 13, 2026
Overview
This Privacy Policy describes how DIY Xplorer (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from diyxplorer.com (the “Site”).
Personal Information We Collect
Information you provide to us: When you make a purchase or create an account, we collect information such as your name, billing and shipping address, email address, phone number, and payment details. If you create a customer account, we also store your username and an encrypted password.
Information collected automatically: When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device, often including an anonymous unique identifier. For more information about cookies, visit www.allaboutcookies.org.
- Log files: Track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
How We Use Your Information
We use the personal information we collect to:
- Process and fulfill your orders, including processing payments, arranging shipping, and providing you with invoices and order confirmations
- Communicate with you, including responding to customer service requests
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products, when consistent with your preferences
- Improve and optimize the Site (for example, by generating analytics about how visitors browse and interact with the Site)
Sharing Your Personal Information
We share your personal information with third-party service providers to help us provide our services and fulfill orders, as described below:
- Payment processing: We use Stripe and/or PayPal to process payments. Your payment information is transmitted directly to these processors and is subject to their own privacy policies. We do not store your full credit card details on our servers.
- Website hosting and platform: Our Site runs on WordPress and WooCommerce, which process order and account data as part of operating the Site.
- Analytics: We use Google Analytics to help us understand how customers use the Site. You can learn more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy. You can opt out of Google Analytics using the browser add-on available here: https://tools.google.com/dlpage/gaoptout.
- Email marketing: If you subscribe to our newsletter or provide your email at checkout, we may use an email marketing platform (such as Mailchimp or Klaviyo) to send you updates, promotions, and order-related communications. You can unsubscribe at any time using the link included in every email.
We may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Customer Accounts
If you create an account on the Site, we store the information associated with that account (such as your name, email, order history, and saved addresses) to make future purchases more convenient. You can update or delete your account information at any time by logging in, or by contacting us at su*****@********er.com.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
European Economic Area (GDPR)
If you are located in the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal information. You also have the right to object to processing of your personal information, ask us to restrict processing, or request portability of your data.
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Note that this won’t affect the lawfulness of any processing carried out before you withdraw your consent.
If you believe we have not adequately resolved an issue, you have the right to lodge a complaint with your local data protection authority.
Our Site is hosted and operated in the United States. If you are located in the EEA, your information will be transferred outside of the EEA, including to the United States, for processing consistent with this Privacy Policy.
California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, contact us at su*****@********er.com.
Data Retention
When you place an order through the Site, we maintain your order information for our records unless and until you ask us to delete this information. We retain Device Information for as long as necessary to fulfill the purposes for which it was collected.
Children’s Privacy
The Site is not intended for children, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us at su*****@********er.com so we can delete it.
Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this policy indicates when it was last revised.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
Email: su*****@********er.com
Mail: DIY Xplorer, 3017 Carterwood CT, Nashville, TN 37207